Shipping policy

Thank you for shopping with YONG YANG. As a professional apparel retailer focusing on stylish and wearable clothing products, we adhere to standardized order fulfillment and global shipping protocols. Our team strives to process every customer order precisely, adopt specialized protective packaging to safeguard garment quality during transit, and ensure all clothing goods are delivered completely and in perfect condition within standard logistics timeframes.

1. Order Processing Standards

Following successful order confirmation, all apparel purchases will go through internal verification, quality inspection and formal packaging procedures within 1-3 business days, excluding weekends and statutory public holidays. Order processing cycles may be extended during peak shopping seasons and promotional events with high order volumes. We will send timely notification alerts to customers if notable shipping delays take place.

2. Shipping Fees and Delivery Estimation

Shipping expenses for all clothing orders are calculated individually based on package specifications and shipping destinations. All exact logistics fees will be clearly presented on the checkout page before payment completion, ensuring full cost transparency for every transaction.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery durations are reference estimates and do not represent guaranteed arrival times. Actual parcel delivery speed may fluctuate due to courier service interruptions, customs clearance processes, adverse weather conditions, international logistical limitations and regional holiday arrangements.

3. Shipment Confirmation and Tracking Access Rules

Once your clothing order is fully processed and officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking information.
Real-time tracking data and logistics status updates will typically be activated and available for customer self-inquiry within 24-48 hours after the shipping carrier completes parcel collection and system registration.

4. Delivery Address Liability Explanation

Customers are solely responsible for confirming accurate and comprehensive shipping address details during checkout. YONG YANG holds no responsibility for misdelivered, lost or returned parcels resulting from incorrect or incomplete address information provided by customers. Any packages returned due to address mismatches will be subject to additional reshipping fees covered by the buyer.

5. Transit Loss and Damage Settlement Rules

If your apparel parcel is lost during cross-border transportation, please reach out to our support team within 7 days of the expected delivery date to initiate a logistics investigation. For orders delivered with damaged clothing or defective packaging caused by transit issues, please provide clear photographic evidence of all damages within 48 hours of delivery. Our team will assess the case thoroughly and deliver prompt solutions.

6. Apparel Care and Usage Disclaimer

Each clothing product is equipped with unique fabric care guidelines that outline proper wearing, cleaning, drying and maintenance methods. All apparel items must be maintained in strict accordance with the provided instructions. YONG YANG will not be liable for garment damage, fabric deformation, fading or shrinkage caused by improper maintenance, unauthorized alteration or customer misuse of products.

7. International Shipping and Customs Terms

International shipments of clothing products may incur import duties, customs taxes and clearance fees based on local regulatory policies of destination countries. All such additional charges are the exclusive responsibility of customers and are not included in product prices or standard shipping fees.

8. Official Customer Support Information

For any questions or concerns regarding this Shipping Policy and your order logistics status, please contact our professional after-sales team via the official details below:
Trade Name: YONG YANG
Phone Number: +64 28 047 0222
Email: info@yongyang.shop
Physical Address: 214 Stevenson Lane, Kaiti, Gisborne, Gisborne 4010, New Zealand